Data Deletion

You can ask us to delete personal data we hold about you. This page is the Data Deletion Instructions URL for Velora Connect and explains how to submit a request.

1. What we will delete

• Your Merchant account and all users under it (Bundle or Connect-only).
• All WhatsApp contacts, conversations, messages and media associated with your account.
• Your bot profile, FAQs, quick replies and business settings.
• Encrypted access tokens for your WABA (which effectively revokes our access; you may also revoke access in WhatsApp Manager independently).

We retain limited billing records (invoices, payment references) for 7 years to comply with Sri Lankan tax law.

2. Timeline

We will confirm your request by email within 3 working days and complete deletion within 30 days.

3. Request deletion

4. If you are a customer of one of our Merchants

If a business used Velora Connect to message you and you want that business to delete your personal data, contact the business directly — they control their own customer records. If you cannot reach the business, email us at info@veloraconnect.lk and we will pass the request along.